Service / Customized solutions
The key to success within a customer-focused company is the proactive elicitation of the exact requirements. For this reason, we spend an appropriate amount of time in understanding our customer needs and in return give consultation by our long-term experience in the field of specialized equipment and applications. We can offer this consulting service prior and independently of a real project development, in order to supply knowledge and planning security for your next big technical challenge.
We provide the following service activities:
- Service-Consulting: competent support for finding customized solutions, support for software and machine problems, taking on service orders and ordering spare parts
- Regular plant maintenance support and services for preventive maintenance
- Installation: installation, function test, trainings and final acceptance worldwide
- Maintenance: troubleshooting at customer site, with or without a service contract by our qualified service personnel
- Upgrades: SECS/GEM standards, traceability, inspection workflows, imaging automations, additional solutions for new and used plants
- Remote Access Diagnose by our specialists for fast support worldwide
- System Relocation Services for our customers worldwide
- Training for your maintenance personnel
- Helium Leak Detection of vacuum systems
- Spare Parts Sourcing
- Project Management
- Application Support
- Software Support
Service Contact / Contact Details
Technical services manager